Privacy Policy

Unbroken Business Support Group ("UBSG", "we", "us", or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit unbrokenbsg.com (the "Site"), submit a form, register for an event, or communicate with us by email, phone, or SMS.

By using the Site or providing your information to us, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information:

• Contact information — name, email address, phone number, and company name when you submit our contact, application, or event-registration forms.
• Application and assessment data — answers you provide to our diagnostic, scorecard, or program-application questions.
• Communication content — messages, replies, and inquiries you send us by form, email, SMS, or voice.
• Transaction information — billing details, products purchased, and payment status (payments are processed by third-party processors; we do not store full card numbers).
• Technical and usage data — IP address, browser, device type, operating system, referring URL, UTM parameters, pages viewed, and session activity collected through cookies and similar technologies.

2. How We Use Your Information

• To respond to your inquiries and provide the services you request.
• To process applications, registrations, and purchases.
• To send administrative and transactional notifications (e.g., confirmations, reminders, status updates).
• To send marketing or educational communications where you have given consent (you may opt out at any time).
• To analyze and improve the Site, our offers, and customer experience.
• To detect, prevent, and respond to fraud, abuse, security, or legal issues.
• To comply with legal obligations.

3. SMS Messaging & Mobile Information

If you opt in to receive SMS text messages from UBSG, the following terms apply:

• Opt-in: You must provide your mobile number and check the SMS consent box on a UBSG form, or text a designated keyword to our number. Consent is not a condition of any purchase.
• Message types: Replies and follow-ups to inquiries you submitted; confirmations and reminders for events, intensives, webinars, or coaching sessions you registered for; status updates on your UBSG application; and operational account notifications.
• Frequency: Message frequency varies based on your interactions with us.
• Cost: Message and data rates may apply, charged by your wireless carrier.
• Opt-out: Reply STOP to any SMS to unsubscribe. You will receive a confirmation that you have been unsubscribed.
• Help: Reply HELP to any SMS, or contact us at support@unbrokenbsg.com for assistance.
• Carriers: Carriers (including but not limited to AT&T, T-Mobile, Verizon, and US Cellular) are not liable for delayed or undelivered messages.

Mobile information sharing. No mobile information, including phone numbers and SMS opt-in consent, will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that directly support our services and SMS delivery (such as our SMS service provider Twilio, our hosting provider, and our CRM) is permitted only as needed to deliver the messages you have opted in to receive. All other categories of information may be shared as described in Section 5 below.

4. Cookies & Tracking

We use cookies, pixels, and similar technologies (including Meta/Facebook Pixel and analytics tools) to understand how visitors use our Site, measure marketing performance, and improve the experience. You can control cookies through your browser settings. Disabling cookies may limit some Site functionality.

5. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers who help us operate the business (hosting, email delivery, SMS delivery, payment processing, analytics, CRM). These providers are contractually limited to using your information only to perform services for us.
• Legal & safety — when required by law, subpoena, or court order, or to protect the rights, property, or safety of UBSG, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• With your consent — for any other purpose disclosed at the time of collection.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for the duration of your subscription and for a reasonable period thereafter to demonstrate compliance.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Opt out of marketing emails (use the unsubscribe link in any email).
• Opt out of SMS (reply STOP to any message).
• Request a portable copy of your data.
• Lodge a complaint with a data-protection authority.

To exercise any of these rights, email us at support@unbrokenbsg.com.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Children

The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated by a notice on the Site or by email where appropriate.

11. Contact Us

Business Support Group
Las Vegas, Nevada, USA
Email: support@unbrokenbsg.com
Web: unbrokenbsg.com/contact