Refund & Credit Policy

    Last updated: August 3, 2026

    Purpose

    This Refund & Credit Policy establishes the standard policies governing refunds, credits, cancellations, transfers, and payment obligations for all products, services, coaching programs, events, memberships, consulting engagements, and digital offerings provided by Unbroken Business Support Group ("UBSG").

    Our objective is a policy that is fair, transparent, and consistent while protecting both our clients and our business.

    UBSG believes meaningful business growth requires commitment. We serve entrepreneurs who are prepared to invest in themselves and follow through on the decisions they make. Rather than encouraging impulsive purchasing through broad refund guarantees, our policies are designed to provide clarity while protecting the time, expertise, and resources dedicated to every customer.

    Customer Categories

    For purposes of this policy, UBSG recognizes two distinct customer relationships.

    Prospective Customers

    Individuals who have not enrolled in a coaching, consulting, production, or implementation program. Examples include:

    • Event attendees
    • Discovery Call purchasers
    • Digital product purchasers
    • Workshop participants
    • Masterclass attendees

    These individuals are not considered active clients.

    Active Clients

    An Active Client is any individual or organization that has enrolled in a coaching, consulting, implementation, mastermind, production, or ongoing service program. Once enrollment has occurred, the policies governing client services apply.

    Live Events

    This section applies to all virtual and in-person events, including but not limited to:

    • Challenges
    • Workshops
    • Boot Camps
    • Masterclasses
    • Seminars
    • Conferences
    • Retreats
    • Live Trainings

    Customers may request a full refund at any time up to and including the first calendar day of the event. After the first day of the event has concluded, all registrations become final. No refunds or credits will be issued after that time. This policy applies regardless of attendance. Failure to attend does not constitute grounds for a refund.

    Discovery Calls

    Discovery Calls are paid strategic sessions designed to determine whether there is a mutual fit between UBSG and the prospective client. These sessions generally range between $250 and $500. Discovery Call fees reserve consulting time, preparation, scheduling, and strategic expertise.

    Discovery Calls are generally non-refundable. UBSG may issue a refund to the original payment method when:

    • UBSG determines the individual is not an appropriate fit before meaningful consulting has been delivered.
    • The prospective client decides not to move forward immediately after reviewing the program during the scheduled consultation and before substantive strategic consulting has occurred.
    • A scheduling or administrative error by UBSG prevents delivery of the session.

    Outside of these circumstances, Discovery Call purchases are final.

    Digital Products

    Digital products include, but are not limited to:

    • Courses
    • Playbooks
    • SOP Libraries
    • Templates
    • Downloads
    • Toolkits
    • Digital Workbooks
    • Resource Libraries

    Because digital products are delivered immediately and cannot be returned, they are not eligible for cash refunds. At UBSG's sole discretion, customers may receive an Account Credit equal to the purchase price for future UBSG purchases.

    Account Credits

    For eligible purchases where a cash refund is not provided, UBSG may issue an Account Credit. Account Credits:

    • may be applied toward future UBSG purchases;
    • are non-transferable;
    • are not redeemable for cash;
    • have no cash value;
    • may not be sold, assigned, or transferred to another individual or entity.

    Unless otherwise specified in writing, Account Credits expire twelve (12) months after the date of issuance.

    Coaching, Consulting & Client Programs

    Once an individual becomes an Active Client, all coaching, consulting, production, implementation, and mastermind services are considered fully committed engagements. This includes, but is not limited to:

    • Coaching Programs
    • Consulting
    • White Glove Services
    • Podcast Production
    • Masterminds
    • Group Coaching
    • Private Coaching
    • Strategic Advisory Services
    • Implementation Services

    Upon enrollment, UBSG immediately allocates team capacity, scheduling resources, strategic planning, onboarding, and operational support. Accordingly, all sales are final unless otherwise stated in the signed Client Service Agreement.

    Payment Plans

    A payment plan is a financing arrangement and not a month-to-month subscription. Choosing to discontinue participation does not cancel the financial obligation. Missed or defaulted payments may result in:

    • suspension of services;
    • suspension of platform access;
    • cancellation of coaching sessions;
    • collections;
    • legal enforcement of the signed agreement; and
    • any additional remedies permitted by law.

    Memberships

    Recurring memberships may be canceled prior to the next scheduled billing date. Cancellation prevents future billing only. Previously paid membership fees are not refundable. Partial-month refunds are not provided.

    Event Transfers

    Before the applicable refund deadline, UBSG may, at its discretion:

    • transfer registration to another event;
    • issue an Account Credit; or
    • provide a refund when eligible under this policy.

    After the refund deadline has passed, transfers are not guaranteed.

    Event Cancellation by UBSG

    If UBSG cancels an event, registrants may choose either:

    • a full refund to the original payment method; or
    • an Account Credit toward a future UBSG offering.

    UBSG is not responsible for airfare, hotels, rental vehicles, meals, lost wages, or other incidental travel expenses.

    Duplicate Charges & Billing Errors

    Verified duplicate charges, processing errors, or administrative billing mistakes will be promptly corrected. When appropriate, refunds will be issued to the original payment method.

    Chargebacks & Payment Disputes

    Customers agree to contact UBSG before initiating any payment dispute or chargeback. UBSG is committed to resolving concerns professionally and promptly. If a chargeback is initiated, UBSG reserves the right to suspend services while the dispute is pending.

    During any payment dispute, UBSG may provide payment processors and financial institutions with documentation including:

    • signed agreements;
    • invoices;
    • payment records;
    • attendance records;
    • communications;
    • onboarding records; and
    • evidence demonstrating services delivered.

    If a chargeback is resolved in favor of UBSG, the customer remains responsible for any outstanding balance, applicable fees, and collection costs permitted by law.

    Extraordinary Circumstances

    UBSG reserves the right, in its sole discretion, to issue refunds, credits, transfers, or other accommodations in exceptional circumstances, including but not limited to:

    • duplicate purchases;
    • technical failures;
    • administrative errors;
    • failure to deliver purchased services;
    • or other circumstances UBSG determines warrant an exception.

    Nothing in this policy limits UBSG's discretion to resolve customer concerns fairly and reasonably.

    How to Request a Refund or Credit

    Requests must be submitted in writing to support@unbrokenbsg.com and include:

    • Customer name
    • Email address
    • Purchase date
    • Product or service purchased
    • Reason for the request

    UBSG will generally review requests within five (5) business days. Approved refunds will be issued to the original payment method unless this policy specifies an Account Credit.

    Compliance With Applicable Law

    Nothing in this Refund & Credit Policy is intended to limit, waive, or restrict any cancellation, refund, rescission, or consumer protection rights that may be required under applicable federal, state, or local law. Where applicable law provides a customer with mandatory cancellation or refund rights, those legal rights shall govern to the extent required.

    Policy Changes

    UBSG reserves the right to modify this Refund & Credit Policy at any time. The version in effect at the time of purchase shall govern that transaction unless otherwise required by law.

    Acceptance

    By purchasing any UBSG product, service, event, coaching program, consulting engagement, membership, or digital offering, customers acknowledge that they have read, understood, and agree to this Refund & Credit Policy.

    See also our Terms & Conditions and Privacy Policy.

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